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FAQ
Most Popular Questions
FAQ: Products
Are your products independently developed?
Yes, 98% of our products are independently developed, featuring proprietary molds and patents. From design to mold development, including hardware injection molding and plastic injection, we ensure a fully in-house production process for uniqueness and high quality.
Do your office furniture products meet international certification standards?
Yes, our products comply with ISO9001, BIFMA, and GREENGUARD certifications. We can provide relevant certification documents upon request. Additionally, we have advanced quality inspection equipment to ensure each batch of products and components passes rigorous testing.
Can the materials of your products be customized?
Absolutely! We offer a variety of material and color options, including genuine leather, mesh fabric, and high-strength steel. You can choose materials based on your brand style and project requirements.
How do I maintain office chairs and desks?
Use a neutral cleaner to wipe the surfaces regularly and avoid direct sunlight or high-temperature environments to extend the product’s lifespan. We also provide professional maintenance guides to help you keep your furniture in excellent condition.
FAQ: Orders
What is the minimum order quantity (MOQ)?
Our MOQ is typically 10 pieces. However, for large project orders or long-term partners, we can offer flexible arrangements.
Do you provide customized furniture?
Yes, we offer comprehensive customization services, including design, material selection, and production processes. We also support private label services to meet your branding needs.
What is the usual production and delivery time?
Standard products have a production lead time of 15-20 days, while customized products may require 25-30 days. Samples can be prepared within 3-7 working days and sent for free (shipping costs are borne by the customer). For large orders such as a 40HQ container, the delivery time is 20 working days. If custom logos or packaging are required, an additional 7 days may be needed.
FAQ: Shipping
What shipping methods do you offer?
We support sea, air transportation and can provide door-to-door delivery services according to customer needs.
Do you support delivery to multiple countries?
Yes, our logistics team has extensive international shipping experience and can deliver to major global markets, including North America, Europe, and the Middle East.
How are the products packaged?
All products are packed with high-strength materials, including anti-collision foam and eco-friendly outer packaging, ensuring they remain intact during transit.
FAQ: Payments
What payment methods do you accept?
We accept various payment methods, including T/T, L/C, and PayPal.
Specific terms can be discussed based on customer needs.
Do you offer credit payment services?
For long-term partners and bulk orders, we provide flexible credit payment terms and support third-party escrow payment systems. Please contact your sales representative for details.
FAQ: Aftersale Service
What is the warranty period?
Our products typically come with a 3-5 year warranty, depending on the specific item. The warranty covers material defects and manufacturing issues.
How do I request after-sales service if there is a problem?
Please contact your dedicated sales representative or email our customer service team with detailed information. We will respond within 24 hours and provide a solution.
Do you provide installation services?
Yes, we can arrange professional installation teams for large projects. Please communicate your requirements with us in advance.
FAQ: Cooperation
How can I become your distributor?
Please fill out the distributor application form on our website. Our sales team will contact you, and upon approval, provide detailed policies and support plans.
Do you offer OEM or ODM services?
Yes, we offer extensive OEM/ODM services and can produce high-quality customized products based on your brand and design requirements.
Can I visit your factory?
You are welcome to visit! Please schedule an appointment with our sales representative, and we will arrange a factory tour and provide a detailed explanation of our production process.